Essential Job Functions: 

• Establish rapport with all clients in treatment and develop positive relationships.
• Provide a positive role model by modeling good work practices such as arriving on time, returning from break/lunch on time and following general work rules/customs.
• Responsible for orientation of clients to the program, completing required documentation to meet funding/accrediting agency criteria, and ensuring files/charts of clients maintain compliance.
• Assists with plans and schedules of numerous program participants.
• Trains clients on use of facility equipment and tools/equipment needed for job/work tasks; ensures safe use of equipment/tools by all involved.
• Provides instruction to client in treatment on specific job tasks using different methods to match individual's abilities/needs with emphasis on importance of quality and adherence to Quality Management System and ISO procedures.
• Completes quality assurance checks on chores or work tasks completed by clients to ensure that product conforms to business customers' standards. 
• Ensures that program expectations and guidelines are explained to clients and monitors that clients are behaving according to standards and expectations.
• Assists in the procuring of new jobs, assists in determining cost to customers; requests materials and tools; performs initial instructions for new jobs.
• Assists in providing help with securing community resources, food stamps, Medicaid applications, finding housing, healthcare etc.
• Participates in the development of Treatment Plan, Individual Education/Employment Plan, and/or support plan of the customer in treatment.
• Plans, writes or follows curriculum for groups on a variety of topics:  employment skills, production skills, education, social skills, recreation, money management, community training, exercise/fitness, peer support, coping skills, nutrition, etc.
• Communicates needs of the client in treatment to appropriate staff.
• Ensures that all safety, security and exposure/infection control procedures are followed.
• Reports all occurrences, accidents and other problems to supervisor; completes required documentation associated with occurrences, accidents and other problems.
• Ensures documents pertaining to employment or work completed by the client in treatment are completed to meet appropriate standards and are accurate and submitted timely.
• Works with clients in treatment individually and in groups on a variety of topics:  employment skills, production skills, education, social skills, recreation, money management, community training, ADL skills, exercise/fitness, nutrition, etc.
• Communicates verbally and in writing with the public, outside agencies, manufacturers, businesses, governments, etc.
• Uses Visual Manufacturing software, Microsoft Office (Word, Excel, Outlooks, Access), Avatar (electronic medical record) software, and/or various educational software programs to complete required duties of position.
• Adheres to Medicaid, AHCA, APD, CARF, RESPECT of Florida, NISH/AbilityOne, Department of Labor standards as well as the Quality Management System and ISO standards.
• Transports customers in treatment to and from work or activity sites as needed.
• May operate equipment such as vacuum, broom, lawn equipment, fork lift, manufacturing equipment, delivery truck or 15 passenger vans to perform related work assignments.
• Performs miscellaneous job-related duties as assigned.
• Commits to SMA's Mission and Core Values.
• Abides by principles of EEO compliance and a workplace of dignity and respect.
• Works cooperatively in a group/team setting.
• Shows respect to others.
• Takes guidance and direction from supervisors.
• Arrives/Reports to work on time and ready to work.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience:  High school diploma/GED and two (2) years experience in the human services field. - or - Graduation from an accredited school with a Bachelor's Degree in Psychology, Social Work, or other relevant human services field.  Must have Behavioral Health Tech certification (CBHT) if education level is High School diploma/GED or Bachelor's Degree is not in Psychology or Social Work; or attain within 6 months of employment.  CBHT must be maintained.

Knowledge/Skills/and Abilities: 

• Knowledge in the area of adult behavioral health.
• Knowledge of principles, methods, materials and practices used in vocational labor and trades; knowledge of the hazards and precautions necessary to conduct labor and trade operations.
• Some knowledge of ISO or other quality control processes/procedures; ability to inspect work and make recommendations for improvement.
• Ability to plan group activities, instruct and assign personnel and adults with disabling conditions and function limitations.
• Ability to utilize positive reinforcement techniques to encourage customers in treatment to obtain their maximum potential.
• Ability to utilize de-escalation skill techniques to ensure the safety and well-being of customers in treatment, employees, volunteers/interns and/or visitors.
• Ability to operate 15 passenger van to transport customers in treatment; ability to operate or learn to operate equipment such as a delivery truck, fork lift, lawn equipment, and other manufacturing equipment/tools.
• Knowledge of computers and standard office/business software, e.g. Microsoft Office (Word, Excel, Outlooks, Access) and standard business e-mail.
• Ability to communicate in writing and in person with customers in treatment, business customers, the community and/or funding/accrediting agencies.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment.  Complete SMA required training during the first six (6) months of employment and updated if required.  Behavioral Health Tech Certification must be kept current and active throughout employment period with SMA. 

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 30 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Application: This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents.  It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.