Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave (up to 25 days after 3 years of service)
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Essential Job Functions: 

• Answer inbound calls from callers inquiring about service related to mental health and substance abuse.
• Uses established phone etiquette to answer and manage customer calls.
• Works in multiple electronic medical record platforms to record and track information.
• Answers phones, transfers calls, sends email, and responds to messages.
• Gathers patient information and completes documentation for services.
• Responds to requests from hospital emergency department(s).
• Uses web cameras/video conference/telehealth with patients to provide information and education.
• Works collaboratively in a group/team setting.
• Serves as support to other team members.
• Completes required SMA in-service trainings to maintain employment.
• Attends mandatory meetings.
• Preforms miscellaneous job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience:  High School Diploma and two (2) years of direct care experience working in Human Services or a related field.  Bachelor's degree in Human Services or related field and/or Certified Addictions Professional (CAP) preferred.

Knowledge/Skills/and Abilities: 

• Knowledgeable and demonstrates competency in current best practices of behavioral health treatment and related services, especially as it relates to documenting the course of treatment and patient placement criteria in the client record.
• Depending on assignment must have knowledge of typical diagnoses, treatment services, and developmental issues for adolescents in general, delinquent adolescents, adults and pregnant/post-partum women who are admitted to a mental health and/or substance abuse treatment setting.
• Knowledge of clinical terms related to mental health and substance abuse.
• Knowledge of the Baker Act and the Marchman Act.
• Ability to perform solution focused and problem solving techniques.
• Ability to multiple task.
• Knowledge of the services provided at SMA at the various locations and able to correctly direct callers to the correct service.
• Proficiency in working with computer hardware and software.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment.  Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required.

Application:This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents.  It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.