Essential Job Functions: 

• Provides direct supervision to assigned staff.
• Responsible for the clinical, administrative, and operational oversight of the assigned program.
• Collaborates with other Directors/Senior Leaders as appropriate for program oversight.
• Implements and ensures consistent use of the electronic medical record, pursuant to agency policy and procedures.
• Attends required trainings and meetings and relays information to the team.
• Ensures effectiveness and efficiency through the establishment of process and outcome measures.
• Ensures compliance with SMA, local, state, and federal guidelines.
• Advances and encourages innovative ideas for improving the overall effectiveness of the program.
• Communicates policies and procedures to assigned personnel.
• Maintains security in alignment with pertinent rules and regulations of governing standards, as appropriate.
• Reviews and writes policies and procedures for alignment with organizational mission, vision, values, and approved clinical techniques; recommends clinical and operational policy revisions as needed.
• Reviews departmental monthly reports and meeting minutes, reviews unusual or complex treatment and operational concerns/complaints made by patients, the public, state, and local agencies.
• Oversees and assists with program budget planning, reviews program expenses, and reviews opportunities for new funding.
• Ensures competent and effective staff by directing their selection, development, training, supervision and on-going evaluation.
• Ensures professional, positive, accurate and effective coordination with internal/external departments/agencies.
• Facilitates and disseminates findings from audits.
• Creates and implements corrective action plans (CAP) when required.

• Performs related work as required. Ensures the clinic is operating efficiently through the planning, coordinating and implementing of goals, objectives, procedures and systems inclusive of front-end duties such as scheduling and registration, clinical functions such as direct care and back-end processes such as medical record management, charge entry, billing and reconciliation processes, insurance requirements, insurance care gaps and daily operations.
  
• Ensures that resources including equipment and supplies are present and in excellent working condition
  
• Ensure there is structured follow up post visit including follow up with specialists to ensure referrals to specialist appointments are completed and specialist visit documentation is provided to PCP timely and the patient returns for a primary care follow up visit
  
• Works to ensure that the site is in regulatory compliance with agencies such as OSHA, CLIA, AHCA, HRSA FQHC and UDS Measures.
  
• Ensure the timely and accurate completion of daily system/operational activities
  

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: 

Bachelor's Degree in Healthcare Administration, Management, or related Medical Field. A minimum of three years supervisory experience in program development and supervision. Equivalent experience in the delivery of services to the target population in a supervisory capacity may be substituted for the degree requirement.

Knowledge/Skills/and Abilities: 

• Extensive knowledge of rules, regulations, safety procedures, state, federal, and local laws, and legislative requirements pertaining to treatment programs and program compliance.
• Considerable knowledge of personnel and administrative policies and procedures, as well as knowledge of principles of supervision.
• Experience with program budgetary planning.
• Ability to supervise and guide the work of others in making complex client treatment/clinical decisions.
• Ability to incorporate cultural and age-appropriate care into all aspects of communication and client care.
• Ability to communicate effectively both orally and in writing with other employees, program staff, clients, outside organizations, and others.
• Ability to establish and maintain effective working relationships with other employees, prescribers, medical and clinical professionals, and the general public.

Ability to prepare clear and concise written reports.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment.  Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs.  Fine motor skills for legible and accurate writing of reports, charting, scheduling, daily correspondence and presentation.  Work endurance ability to work an 8 to 13 hour day with a lunch break as possible.  Routine 8 to 12 hour shifts.  Hours and days off may vary.  Weekend and after hour coverage will be required.  Extra hours/rotation of shift may be required.  On call duties will be required.

Application: This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents.  It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.