Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave (up to 25 days after 3 years of service)
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Essential Job Functions:

• Provides direct supervision to assigned staff.
• Responsible for the clinical, administrative, and operational oversight of the assigned program.
• Collaborates with other Directors/Senior Leaders as appropriate for program oversight.
• Develops and implements initiatives for their assigned location.
• Implements and ensures consistent use of the electronic medical record, pursuant to agency policy and procedures.
• Attends required trainings and meetings and relays information to the team.
• Ensures effectiveness and efficiency through the establishment of process and outcome measures.
• Analyzes measurement data monthly and initiates performance improvement activities accordingly.
• Conducts program reviews and ensures compliance with SMA, local, state, and federal guidelines.
• Advances and encourages innovative ideas for improving the overall effectiveness of the program.
• Communicates policies and procedures to assigned personnel.
• Maintains security in alignment with pertinent rules and regulations of governing standards, as appropriate.

• Reviews and writes policies and procedures for alignment with organizational mission, vision, values, and approved clinical techniques; recommends clinical and operational policy revisions as needed.
  
• Reviews departmental monthly reports and meeting minutes, reviews unusual or complex treatment and operational concerns/complaints made by patients, the public, state, and local agencies.
  
• Oversees and assists with program budget planning, reviews program expenses, and reviews opportunities for new funding.
  
• Ensures competent and effective staff by directing their selection, development, training, supervision and on-going evaluation.
  
• Ensures professional, positive, accurate and effective coordination with internal/external departments/agencies.
  
• Facilitates and disseminates findings from audits.
  
• Develop and maintain a successful platform of people, processes, and technology to deliver on our culture and purpose, counsel and coach Office Managers and Team Leads on leadership tactic
  
• Supervises achievement of overall results for clinics, including team member engagement, provider engagement, patient experience, financial performance, growth, regulatory compliance (such as OSHA, AHCA, CLIA, HRSA FQHC and UDS measures)
  
• Works with Revenue Cycle Management to ensure practice reimbursement is appropriate, identifying opportunities to enhance reimbursement
  
• Thorough knowledge of the revenue cycle management process, of governmental and compliance requirements fiscal management, insurance company standards, gaps in care, etc
  
• Recognize opportunities and work collaboratively to design and implement solutions for clinic operations
  
• Act as project manager / lead for clinic initiatives, moves, and openings within the region. Individualize each office according to grant/funding parameters
  
• Meet regularly with clinic leadership (Medical Director, Providers, Office Managers, and/or Team Leads) to provide up-to-date reporting of metrics and solve challenges
  
• Assist with Physician / APP recruitment to regional clinics
  
• Collaborate closely with the Medical Director and CNO to ensure program effectiveness and alignment with departmental goals.
  
• Directly manage Office Managers in the region and teams without Office Managers.
  
• Provide operational oversight and support to providers (physicians and mid-levels)
  
• Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, pharmacy, operations, and other internal and external customers
  
• Steer clinic growth in conjunction through collaboration with community partners and the marketing team
  

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: Masters or Bachelor's Degree in Healthcare Administration, Management, Business Administration, Health Administration, or related Medical Field. A minimum of three years supervisory experience in program development and supervision. Equivalent experience in the delivery of services to the target population in a supervisory capacity may be substituted for the degree requirement.

Knowledge/Skills/and Abilities:

• Extensive knowledge of rules, regulations, safety procedures, state, federal, and local laws, and legislative requirements pertaining to treatment programs and program compliance.
• Considerable knowledge of personnel and administrative policies and procedures, as well as knowledge of principles of supervision.
• Experience with program budgetary planning.
• Ability to supervise and guide the work of others in making complex client treatment/clinical decisions.
• Ability to incorporate cultural and age-appropriate care into all aspects of communication and client care.
• Ability to communicate effectively both orally and in writing with other employees, program staff, clients, outside organizations, and others.
• Ability to establish and maintain effective working relationships with other employees, prescribers, medical and clinical professionals, and the general public.
• Ability to prepare clear and concise written reports.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Work assignment locations may vary.

Application: This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. It should not be used to limit the nature and extent of assignments such individuals may be given.