Essential Job Functions: 

• Responsible for monitoring the behavior and activities of each client; reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority.
• Serves as a positive role model; utilizes approved behavior modification techniques; provides positive reinforcement and support to clients.
• Conducts and participates in basic life skills activities.
• Processes admissions and discharges for voluntary and/or involuntary clients; orients the client to the facility; explains rules, policies and procedures.
• Completes required program documentation and reports as required - daily, weekly, monthly, etc.
• Documents clients' activities, behavior patterns, changes in behavior patterns, and occurrences.
• Ensures clients adhere to established schedule and routine.
• Obtains required program information; inventories client valuables. 
• Collects urine specimens and completes paperwork and/or laboratory paperwork, if required.
• Conducts security/safety checks; monitors visitors/clients for contraband; conducts searches; removes dangerous items; performs and/or assists with restraints.
• Performs general office and public contact duties, such as: answering telephones, using program radios, greeting visitors, communicating with the public, police, DCF, hospitals etc.
• Participates in meetings as required; converses with staff on client's progress or lack of progress.
• Performs general cleaning responsibilities when needed.
• Attends training /in-services as required.
• Utilizes approved de-escalation techniques when necessary.
• Transports clients to other agencies, hospitals, homes, community activities, AA meetings etc.
• Ensures compliance with CARF, AHCA, DCF, DJJ and/or DOC standards and security safeguards.
• Performs miscellaneous job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: Possession of a high school diploma or equivalent. Six months of related human services experience preferred. Preference will be given to those who are certified as Behavioral Health Technicians.  Additional education and/or experience may be required as per specific program guidelines.

Knowledge/Skills/and Abilities: 

• Some knowledge of the human services field and the application of basic client care skills.
• Ability to utilize behavior management techniques and serve as a role model.
• Ability to handle verbally and/or physically abusive and aggressive clients and utilize aggression control techniques to ensure the safety and well being of the client, other clients, and employees in the unit.
• Ability to communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.
• Ability to defuse potentially dangerous situations, and remain calm in an emergency.
• Ability to understand and implement The Mandt System in order to assist clients who are in crisis. This may include the physical ability to restrain a client, or assist with the restraint of a client.
• Ability to prepare and maintain written documentation.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment.  Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Application: This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. It should not be used to limit the nature and extent of assignments such individuals may be given.